Customer care

Choosing Universal Pack means starting a journey that goes far beyond the purchase of a machine. It does not end with the sale and the delivery, but is the first step in a partnership between companies, built on respect and continuous collaboration. We will be by your side, from the design of the packaging line to its project management, from the installation to the maintenance. In our internal workshop, you will find all the components needed to maintain the efficiency of the machines we built for you, including the most important one of all: the human factor.

Comprised within the structure of our company, in fact, there are specialized, international professionals which will support you with care, listen to your requests and provide you with the best solutions. The high standards of after-sales technical assistance have always been at the center of our customer-oriented policies, thanks to our global network of collaborators. And whenever you need us, anywhere in the world, we will use our network of experts and combine their expertise to provide customized consulting solutions to meet your specific needs.

All packaging machines are equipped with a computerized system that analyzes the causes of any failures and suggests a maintenance plan tailored to the machine’s characteristics.

Besides the quality and reliability of our machines, you can rely on constant support, impeccable service, friendliness and timeliness: the reasons why so many customers continue to choose Universal Pack for their needs.

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Automatic vertical packaging machines for all needs: since 50 years we are bringing innovation to the world of single-dose packaging, producing high-performance automatic vertical bagging machines which we can adjust to the costumer’s specific needs. Besides single-serve packaging machines, our primary and secondary products line can satisfy the most peculiar packaging needs, producing 4 side heat-sealed bags, shaped sachets, stick-packs and hollow-punch cases. We are always in absolute control of the situation, as design, production and assembly of each packaging machine take place in our company.

Our packaging machines are designed and manufactured entirely by us, therefore we are able to produce customised machines, packaging lines and solutions for every commodity sector. In addition, it is possible to edit operational parameters via touch-screen display, with no need for mechanical intervention. Overall, all the operating parameters are electronically managed and thus they can be edited without interrupting the production phase. Furthermore, all our automatic vertical packaging machines were designed and tested to work 24/7.

Every year we invest in research and development in the field of single-dose packaging, so that our automatic vertical packaging machines can become even more trustworthy and efficient. This has allowed us to manufacture productive machines which remain excellent even after 30 years of use. Their reliability is guaranteed by our company’s factory, which produces over the 80% of the machines’ components, and strict quality control. In order to adapt the production of automatic vertical packaging machines to the market needs, we implement power supply groups to allow the existing packaging system to elaborate complementary products.